How can I return my order?

You can return your unopened products risk-free for 28 days. The shipping costs of returning your products are your responsibility. After the product reaches our warehouse, we check it and refund the products that are not damaged.

Please see our Refund Policy page for more information. You can write your return requests to us on our contact page. We also kindly ask you to write your order number in your message. We will reply you within 24 hours.

Where are the products shipped from?

Our products are shipped from our contracted warehouses in USA.

How many days does it take for orders to arrive?

This varies depending on the region you order from, but we ship your orders within 1-3 days depending on our density. Shipping time may take 4-6 business days depending on the region. During busy times of the year this may take longer. Generally, if we do not receive the product within 30 days, we will cancel your order and provide a 100% refund.

Who is Pralis Care?

At Praslin Care, we are committed to enhancing the quality of life for men and women through our range of high-quality incontinence and hygiene products. We understand the importance of maintaining dignity, comfort, and confidence in the face of daily challenges. That's why we have dedicated ourselves to providing innovative solutions that empower individuals to live life on their terms.